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Warranty Information

🎸 Guitar Dimension – Warranty Policy

At Guitar Dimension, we stand behind the quality of every instrument we sell. Because we work with premium boutique and established brands, most of our products include strong manufacturer warranties. Our warranty policy is designed to complement those protections and ensure that every customer receives fair and reliable support.

1. Manufacturer Warranties (Primary Coverage)

Many of the brands we carry offer a lifetime warranty for craftsmanship and material defects, valid for the original owner only.

Whenever a manufacturer provides a warranty that is equal to or greater than ours, the manufacturer’s warranty takes precedence. We will assist you in determining the exact coverage for your instrument and help facilitate claims when needed.

2. Guitar Dimension Warranty Coverage

When a manufacturer warranty does not offer longer coverage, Guitar Dimension provides the following protection:

A. Craftsmanship & Structural Workmanship — 1 Year

Guitar Dimension warrants the craftsmanship and structural integrity of the instrument for 1 year from the date of purchase.

This includes:

  • Structural defects

  • Glue or assembly failures

  • Neck joint issues

  • Bracing defects

  • Other workmanship-related failures

If the manufacturer already provides longer or lifetime workmanship coverage, their warranty applies instead of ours.

B. Electronics & Factory-Installed Equipment — 1 Year

We warranty all factory-installed electronics and hardware components for 1 year, including:

  • Pickups

  • Controls, switches, and pots

  • Jacks and wiring

  • Onboard preamps

  • Tuners, bridges, and hardware items

Coverage applies to manufacturing defects only.

3. Warranty Repair Process

Most warranty repairs are handled through reimbursement, not direct in-house repair.

To qualify:

  • All repairs must be pre-authorized by Guitar Dimension.

  • We may request photos, videos, or inspection prior to authorization.

  • Once approved, repairs must be completed by an authorized technician or competent luthier.

  • Reimbursement will be issued after repair documentation and receipts are provided.

Unauthorized repairs may void warranty coverage.

4. What’s Not Covered

The following are excluded from both manufacturer and Guitar Dimension warranties:

  • Normal wear and tear (frets, nuts, saddles, strings, finish wear)

  • Climate-related issues (humidity, temperature, UV exposure)

  • Finish checking, cracks, or warping caused by improper storage

  • Damage from accidents, drops, or misuse

  • Modifications or repairs not pre-authorized

  • Subjective factors such as tone, feel, action, or setup preferences

  • Used, demo, open-box, or consignment items (unless specified)

Proper humidity care (40–55%) is required to maintain coverage.

5. Warranty Disclaimer

Any warranties disclosed on the product pages will supersede this policy. This is particularly relevant for used instruments, demo models, or special cases where the manufacturer or Guitar Dimension provides alternative coverage.

6. How to Submit a Warranty Claim

To begin a warranty claim, please email us at support@guitardimension.com with the following:

  1. Proof of purchase

  2. Your contact information

  3. Model and serial number

  4. Description of the issue

  5. Supporting photos or video

  6. Your preferred repair technician (if known)

We typically respond within 2–3 business days with next steps.

7. Shipping for Repairs

  • Customers are responsible for shipping costs to their chosen repair center.

  • Reimbursement applies only to approved repair costs, not shipping or insurance.

  • Manufacturer policies may differ and will be followed when applicable.

8. Limitations

  • Warranty applies only to the original purchaser.

  • Coverage is non-transferable.

  • Warranty claims are subject to evaluation and final approval by Guitar Dimension.

  • No incidental or consequential damages are covered.

Need Help?

We’re here to support you and your instrument. If you have any questions about warranty coverage, feel free to reach out anytime at support@guitardimension.com.